Return Policy
Our priority is customer satisfaction for all purchases made through our site. All refund requests from users are evaluated and resolved by both the site management and the respective seller. The products and services you purchase are supported for the warranty period specified in the product descriptions. Customer support is provided for all products, and if any issues arise, both the site management and the seller will address your concerns together.
For digital codes and products, due to the nature of these items, the seller is not obligated to accept refund requests once the item has been delivered. Please note that, unless you can provide evidence that the product was not delivered in a working condition or you simply changed your mind, the seller may not accept your refund request for delivered digital goods, as they cannot be resold.
We are always here to provide you with the best service and to resolve any issues you may encounter as quickly as possible.
At alldigistore.com, customer satisfaction is our priority. We understand that sometimes a product may not meet your expectations or arrive in perfect condition. Below, you’ll find all the details about our return and refund policy to ensure a seamless and transparent process for our valued customers.
1. Return Conditions
1.1. Return requests must be submitted within 14 days from the date of purchase.
1.2. The product must be in its original, unused condition, including all packaging, labels, and tags intact.
1.3. Electronic products such as software, digital codes, in-game gold, or similar items are not eligible for returns.
1.4. Return requests will only be accepted if the product is defective, incorrect, or damaged upon receipt.
2. Return Process
2.1. To initiate a return, customers must submit a written request to our customer service team. Once your request is reviewed, we will respond promptly with further instructions.
2.2. If your return request is approved, detailed guidance regarding the return process will be provided.
2.3. Return shipping costs are the responsibility of the customer, unless the product is faulty, incorrect, or damaged. In such cases, Lotkeys.com will cover the shipping expenses.
3. Refunds
3.1. After the returned product has been received and inspected, the refund process will be initiated. Refunds will be issued to the original payment method used during the purchase.
3.2. Please note that the time required for the refund to reflect in your account may vary depending on your bank or payment provider. This process could take several business days.
4. Non-Acceptable Return Cases
Return requests will not be accepted under the following conditions:
a) The return request is submitted after 14 days from the purchase date.
b) The product has been used, tampered with, or is not in its original condition.
c) The product is an electronic item, including but not limited to software, digital codes, in-game gold, or other digital items.
5. Customer Service
We are here to assist you every step of the way. If you have any questions, concerns, or wish to submit a return request, please don’t hesitate to contact our customer service team.
Our dedicated team is committed to resolving your inquiries and ensuring your return or refund process is handled as efficiently as possible.
Thank you for choosing alldigistore.com. Your trust is important to us, and we strive to provide you with the best service and support!
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